Glen Ellyn Pediatrics in Glen Ellyn

Our Mission is to enhance the physical well being of the patients we serve by continuing to provide the highest quality medical care.

Physicians

Office Guidelines

Office Hours

Our main office which is located at 430 Pennsylvania Avenue in Glen Ellyn is open every day, except Christmas. In addition, evening, weekend and holiday hours are available for sick and emergency care, by appointment only. All satellite offices are open Monday through Friday for sick and well appointments.

Some weekend and evening hours are available in our satellite locations which includes:

• 30 Stratford in Bloomingdale
• 636 Raymond Dr. in Naperville
• 7 Blanchard Circle in Wheaton

Appointment Scheduling

630 469 7700
All appointment scheduling is done at a central phone center. Please make sure that you clarify the office location for which you wish to make your appointment. Also, please remember to bring your most current insurance card to each visit.

The first step in getting advice on howto care for your child is knowing how to call your pediatrician. Before calling our office, have a pencil and paper ready so you can take notes on what the nurse or doctor tells you.

In order to get the greatest benefit from your call, please gather this information before calling.

• What symptoms your child is experiencing
  
• Time when symptoms started
  
• Past related history/conditions
  
• Any chronic illness your child may have
  
• Your child’s temperature and how it was taken (rectal or oral)
  
• Your child’s approximate weight
  
• The names and dosages of any medication your child is taking
  
• Pharmacy telephone number

Evening and Weekend Hours

We have limited evening and weekend appointments available for acutely ill children. We try to give priority to those children who come home sick after school or daycare and need to be seen the same day.

After Hours Calls

After regular office hours, we ask that you only call us for emergencies or urgent problems that can not wait until morning. After hours calls will be received by an answering service and then transferred to the physician on call or the telephone nurse who is covering that day. The doctor or nurse will usually return your call within 15 minutes. If you do not receive a call back within one hour in a non emergency situation, please call again.

Emergency Calls

Day or Night
Call 911 for life-threatening emergencies for which your child may need immediate
resuscitation–your child is not breathing, is choking or is unconscious, for example.

Call our office at 630 469 7700 for minor emergencies such as difficulty breathing, wounds that need suturing or fractures. When you call select the emergency option and state clearly “THIS IS AN EMERGENCY”.

For poisoning, call the poison control
center at 800 942 5969.

Non - Medical Questions

If you are calling about the status of a referral to a specialist, laboratory results or a question about your child’s immunization status, please expect the receptionist to take your information and then a nurse will call you back. Sometimes there is a delay of 2-3 days, until your child’s chart and needed information can be accessed. If you are requesting a copy of your child’s medical record call 630 545 7635.

Cancellation Policy

We realize there are times when you may need to reschedule or cancel an appointment. We ask that you notify us at least 48 hours before a well child examination and as soon as possible before an acute illness visit. Repeated occurrences of non-compliance with our policy may cause you to incur a $25.00 charge.

Coverage of the Practice

We encourage parents to meet several of our pediatricians before choosing a primary physician for their child. Our physicians alternate office hours, days off and holiday coverage. Therefore, your child may be seen by a covering physician in some cases. Your choice of physician will be respected for all routine visits, and whenever possible, for sickness and emergencies. When follow-up care is needed, please schedule the appointment with the same physician, as he or she would be most familiar with your child’s illness. This may occasionally necessitate a visit to an office out of your service area. As a group, we agree on all points in the important areas of handling the diseases of children. Furthermore, we will make every effort to give the same advice in basically unimportant or debatable areas of health care. In spite of our efforts for consistency in advice, slight variations may occur in the advice given. If this should occur, please talk to us for clarification.

Sick Children Visits

If you wish to have a sick child examined, simply ask for an appointment and state which physician or office you prefer. The receptionist will offer you the first appointment time available.

Most sick children can be brought to the physician’s office. Fever is not a contraindication for bringing a child to the office for examination. Please advise the receptionist if your child has a contagious disease or a rash. You will be instructed to use a special entrance.

Have your child wear clothing that is easy to remove for examination.

To be certain we can give your child the attention he/she deserves, always call first before going to any of our offices.

Recommended Well Check - Up Schedule

1-3 days after coming home from the hospital
1 month
2 months
4 months
6 months
9 months
12 months
15 months
18 months
annually there after

School-age children are required to have visits before entering 6th grade and high school.

Any child who has ongoing medical problems like asthma or allergies, needs to be seen, at least once a year.

Well Child Examinations

We recommend that you schedule well child check ups with one or two of the same physicians, in order to help the doctor get to know and better take care of your child. Please call two to three weeks in advance to schedule routine appointments. We do school, camp and sport examinations year-round. At this time, school and sport examinations are valid if done within the year of the required date. For your convenience, try to schedule school exams in early spring and summer in order to avoid the late summer rush. At that time, it may be difficult to schedule a requested time or physician of your choice. For baby check-ups or follow-up visits for sick children, make your next appointment as you leave the office, when they’re first seen.

Please call us between 9:00 a.m., and 4:00 p.m. on weekdays at 630 469 7700, to make these appointments.

Before Your Child's Examination

Explaining or describing to your child what happens during an office visit with the physician is recommended prior to your appointment. It is advisable not to make promises to a child that you may be unable to keep; such as, “you will not get a shot,” or “the doctor will not use a stick to look at your throat.” Pre-examining or looking your child over before an office visit is a good idea. This procedure educates the younger child on what to expect during the office visit. A better, more satisfactory exam can be performed on a cooperative, understanding child. Furthermore, parents can gain useful information, have a more informed basis for the need for an examination in the case of a sick child and be prepared for more relevant questions and answers for the physician. Over time, this policy will enhance the child’s awareness and appreciation for the components of good health care, prevention and medical self-help. This achievement would probably be the single most important goal of our pediatric care. For your child’s protection, and to aid in diagnosis, do not give gum, candy or food to the child before the exam. Objects in the mouth may cause your child to choke during the examination or when an injection is given. Some candy can discolor the mouth and throat, making it more difficult or impossible to make an accurate evaluation. Have your child undressed for the examination and also have a coat or a blanket to use while waiting. Please do not bring food for your child to eat while in the office!

After Your Child's Examination

Follow the directions given to you by the physician and nurse. If you do not understand their instructions or have any questions, please ask for clarification. Give medication as directed on the prescription.

Call us if your child develops any new symptoms. It usually takes two to three days before your child will improve after antibiotics have been started. Fever may continue and in some cases even rise, but unless associated with other new symptoms, should not be a cause for undue concern.

Viral infections such as colds and flu do not respond to antibiotic therapy. If we have not prescribed antibiotics for your child because he/she has a viral infection, observe closely for any newly developing symptoms such as rash, nasal discharge, swollen glands, stiff neck, difficulty in breathing or trouble urinating. There may be times when several days after being examined for an illness, your child will develop a secondary infection (e.g. ear infection or bronchitis). This new development may necessitate another office visit.

Sometimes the necessity for a second visit during an illness may be disturbing to parents since they may perceive that the problem should have been resolved with the first exam. It is important for parents to realize that this will occasionally occur, it is not uncommon in the pediatric age group, and is frequently unavoidable.

We try to anticipate what the course of your child’s illness may be and try to give general advice for that illness, but naturally we cannot predict in every individual case. Some of the common problems to be aware of are as follows:

Some temporary hearing loss may
be associated with an ear infection.

A tracheal cough can be very persistent
and resistant to treatment.

Bronchitis and bronchiolitis usually
last at least 10-14 days.

It may take 7-10 days after an illness
before a child’s appetite returns to normal.
This is a normal part of convalescence.

Urinary tract infections should be
followed carefully until resolved. It is
important to observe your child for
recurrence of this infection.

Most viral rash conditions are no longer
contagious after the rash starts to fade.

Medical Advice

If you need further medical advice about your child’s illness or well being after reading this booklet, you may call the office:

Monday through Friday
7:00 a.m. - 8:30 p.m.
Saturday and Sunday
8:00 a.m. - 5:00 p.m.

A nurse who has been specially trained to answer most questions screens (triages) all medical advice calls. If the nurse cannot help you, she may ask that you schedule an appointment or will have a physician call you back.

During busy phone times, the receptionist will take your message and have the nurse call you back. While waiting for a call-back, try to keep your line open. In general, we try to return calls within one hour. If your call has not been returned within 4 hours, please call back. Keep in mind that Monday mornings are the busiest.

School Forms

We ask that you bring any school, day-care and/or camp forms to your check-up. Please fill out your portion of the forms as thoroughly as possible, BEFORE the visit. If you need a form or immunization record filled out at another time, please allow one week for completion of these forms.

Other Services Offered

We are here to assist you in every way possible. Your pediatrician, working with you, can provide the best health care available for your child because of his/her deep interest in pediatrics. Special training in the physical and emotional development of children and childhood illnesses makes your pediatrician uniquely qualified to care for your child through age 18 years, or longer if desired.

A great deal of attention is paid to preventive health care, including a planned immunization program, nutrition and visual screening.

Services include neonatology, infants, annual and school exams, camp and sports physicals, in addition to care for the sick child and referral to other departments in our clinic or elsewhere.

Care is always available during scheduled office hours for injuries and accidents, including suturing of lacerations and fracture care. X-ray and laboratory services are available for non-urgent procedures such as wart removal and other minor surgical and non-surgical procedures. These include the management of nail infections and administering IV fluids. Emergency care after regular office hours is arranged specifically with the on-call doctor.

Should your child need special diagnosis and treatment, we offer various sub-specialties such as Allergy, Cardiology, Dermatology, Dietary, Gastroenterology, Ophthalmology, Orthopedics, Otolaryngology (ENT), Physical Therapy, Podiatry, Surgery and Urology within the Clinic.

We also have a close working relationship with many Pediatric Subspecialists in the area to whom we can refer if your child’s needs so dictate.

Consultations are available for school adjustment problems, asthma, learning disability, nocturnal enuresis (bed-wetting), bowel problems, discipline, behavior and adolescent problems by special appointment.

Medication Refills

Please call between 9:00 a.m. and 3:00 p.m. Monday through Friday for prescription refills. Be prepared to give the prescription number, name of medication and phone number of the pharmacy to the receptionist. Also, plan ahead so you do not run out of important medications.

Managed Care

If you belong to one of the Managed Care (HMO, PPO, POS, etc.) medical plans, there are certain important points you should be aware of to maximize your coverage.

It is essential that you read your contract, including all the fine print, so that you are aware of services covered and not covered by your plan. Each plan is different in this regard and misunderstandings can be avoided if you are familiar with your specific plan, and its requirements prior to seeking care. Some of the Managed Care plans require a co-payment. This fee is due at time of service.

Office Fees

A schedule of fees for regular, night, Saturday, Sunday, holiday, emergency and after hour visits is available on request. Please check your service slip before leaving. If you have any questions, bring them to our attention at this time.

Follow Up Fees

When the physician requests that a follow-up visit be made for your child, this will be noted on the chart and a follow-up visit fee will usually be charged. We try to minimize follow-up visits, but obviously they are important to your child’s health care. If for some reason you do not feel that a follow-up visit is necessary, please call, so that it can be discussed and the physician be made aware.

Insurance Payments

All billing and insurance questions should be directed to the Customer Service Department at 630 942 798, Monday through Friday during business hours. They will assist you promptly and help you obtain the benefits you are entitled to.

Payments

Charges for medical services are due and payable at the time of service. At the conclusion of your visit, an itemized bill showing services provided and the cost for each service will be presented to you for payment. Payment may be made by cash, check or major credit card. If you choose to have our insurance department file electronic or automatic claims, you will be responsible for 100% of charges at the time of service for all co-payments, non-covered services and your deductible. After your deductible is met, 20% of the total charge is required at the time of service. Any remaining balance after your insurance company has paid will be your responsibility.

We do not become involved in disputes between you and your insurance company regarding usual and customary charges, deductibles or covered charges other than to supply requested factual information.

Hospital Affiliations

Our physicians are affiliated with Central DuPage Hospital, in Winfield. We may also refer to other Chicago area hospitals providing specialized pediatric diagnostics and surgical care, if necessary.

For all of your infant care questions and concerns please download this infant care booklet.

For questions on childcare symptoms and treatment, emergency situations, first aid instructions, safety, and childproofing please download this child care booklet.